Privacy Policy

Your Privacy Matters

At DoneRight Norwalk Towing, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. We only collect what we need to provide you with excellent service.

Information We Collect

Information You Give Us

When you request our services, we collect:

• Your name and contact information (phone number, email address)
• Your location and destination
• Vehicle information (make, model, license plate)
• Payment information when you use our services
• Any special instructions or details about your situation

Information We Collect Automatically

When you visit our website, we may collect:

• Your IP address and browser type
• Pages you visit on our site
• How long you spend on our site
• The device you're using to access our site

How We Use Your Information

We use your information to:

• Provide towing and roadside assistance services
• Contact you about your service request
• Process your payment
• Send you updates about your service
• Improve our services and customer experience
• Respond to your questions or concerns
• Meet legal and regulatory requirements

How We Share Your Information

We don't sell your personal information to anyone. We may share your information with:

• Our service providers who help us run our business (payment processors, insurance companies)
• Law enforcement if required by law or to protect safety
• Other parties if you give us permission

Any third parties we work with are required to keep your information secure and use it only for the purposes we specify.

Cookies and Tracking

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our site
• Make our site work better for you

You can disable cookies in your browser settings, but some features of our site may not work properly if you do.

How We Protect Your Information

We take security seriously and use industry-standard measures to protect your information, including:

• Secure servers and encrypted connections
• Limited access to personal information
• Regular security reviews and updates
• Training our staff on privacy and security

While we do everything we can to protect your data, no system is completely secure. We can't guarantee absolute security, but we're always working to keep your information safe.

Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Ask us to correct inaccurate information
• Request that we delete your information (with some exceptions)
• Opt out of marketing communications
• Ask questions about how we handle your data

To exercise any of these rights, just contact us using the information at the bottom of this page.

How Long We Keep Your Information

We keep your information for as long as necessary to provide our services and meet legal requirements. This typically means we'll keep service records for several years for business and insurance purposes. After that, we securely delete or anonymize your information.

Children's Privacy

Our services are not intended for children under 18. We don't knowingly collect information from children. If you're a parent and believe your child has given us information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time. When we make changes, we'll update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us: